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Social media terms of use

Last updated: July 2023

Policies around links, accessibility, commenting and more.
This notice has been written to explain how Moishes interacts with the public on social media


We use our social media accounts as a method of sharing information about our programs,
services and company, and as a communication, marketing, and outreach channel to reach and
engage with our audiences.

Because the servers of social media platforms are managed by a third party, our social media
accounts are subject to downtime that may be out of our control. We accept no responsibility
for platforms downtime.


Our social media accounts may post or display links for websites that are not under our control.
These links are provided solely for the convenience of users. Moishes is not responsible for the
information found through these links, nor does it endorse the sites or their content.


Our decision to “follow,” “favourite”, “subscribe”, “like” or “post” to another social media
account does not imply an endorsement of that account, channel, page or site, and neither does
sharing (re-tweeting, reposting or linking) content from another user.


We love it when you comment or engage with us on social media. Our accounts are monitored
regularly. We do our best to make sure that comments and questions are read and responded
to as soon as possible.

For any matter that is confidential, or too complicated for posting to the public, please contact
us by calling 1 514-360-4221 or emailing [email protected].

Although we will work hard to help you, we cannot guarantee that we will understand your
question completely or answer it accurately. By contacting us through a social media site, you
acknowledge that any response we provide to you through the same site:

  • is intended to provide helpful information or resources
  • is not considered to be definitive advice or guaranteed to solve your issue

We ask that your comments be relevant and respectful. We reserve the right to delete
comments that violate this notice, and the user may be blocked and reported to prevent further
inappropriate comments.

We cannot engage in issues of party politics or answer questions that break the rules of this
We reserve the right to edit or remove comments that:

  • Contain personal information;
  • Are contrary to the principles of the Canadian Charter of Rights and Freedoms;
  • Express racist, hateful, sexist, homophobic, slanderous, insulting or life-threatening messages;
  • Put forward serious, unproven or inaccurate accusations against individuals or organizations;
  • Are aggressive, coarse, violent, obscene or pornographic;
  • Are offensive, rude or abusive to an individual or an organization;
  • Are not sent by the author or are put forward for advertising purposes;
  • Encourage illegal activity;
  • Contain announcements from labour or political organizations;
  • Are unintelligible or irrelevant;
  • Are repetitive or spam; and
  • Do not, in our opinion, add to the normal flow of the discussion.

In short, please be respectful and make sure that your comments are relevant to where they are
posted. The views of users commenting on our social media accounts do not represent the
views of Moishes.


Information that we post is subject to the Copyright Act.


Social media platforms are third-party services and are not hosted on Moishes servers. Users
who choose to interact with us via social media should read the terms of service and privacy
policies of these third-party service providers and those of any applications used to access them:

Information posted publicly on social media – whether it is directed at Moishes or not – can be
read by anyone. Therefore, we strongly advise users not to post personal information – whether
their own, or the information of others – on social media.

We may use information you provide on social media – your name or handle, and the personal
opinions contained in your tweets, @Replies and Direct Messages to us – to respond to your
inquiry or for statistical or analytical purposes. The personal information that you provide
directly to us falls under Personal Information Bank PSU 938 Outreach Activities. When
reporting on social media statistics, we remove all names, handles or specific personal data.


Many social media platforms have multiple language options and provide instructions on how to
set your preferences. Moishes respects the Official Languages Act and is committed to ensuring
that our information is available in both French and English and that both versions are of equal

We reply to comments in the official language in which they are posted.

While we work hard to make sure that we are taking a balanced approach to sharing content in
both official languages, we sometimes share third-party content available only in the language
in which they were originally shared or written.


As third-party service providers, social media platforms are not bound by official policies for
Web accessibility.

We are committed to achieving a high standard of accessibility and work to leverage all available
tools to help make our social media content more accessible.


We use temporary cookies and other technologies, such as pixel tags, to deliver and measure
the effectiveness of tailored advertisements on third-party websites, which form part of our
social media presence.

Please note that if you don’t allow these cookies, you may still encounter Moishes
advertisements on social media platforms, but their presence will be coincidental.

If you disable cookies, pixel tags will still be attached to your device when you click on a Moishes
advertisement. The pixel tag is anonymous and cannot identify you as an individual. Moishes will
not know if you have clicked on an advertisement unless you subsequently identify yourself by
completing a form, for example: to submit a question, or register for a white paper or


Some of Moishes’s employees have accounts on social media. Despite their professional
affiliation with us, their posts do not represent our official position. Moishes takes no
responsibility for the content of its employees’ personal social media accounts.